FAQ

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Frequently Asked Questions

  • Are you factory?

    Yes, we are factory.

  • Do you provide samples?

    Sure,please contact us for samples, our poker chips are free design, free sample.

  • I'm a retailer, Can I just buy 10pcs for a trial order?

    We are the factory ,so 10pcs is OK.

  • I have our own design for logo. Can you produce them?

    Any logos can be printed, please send us the logo.

  • How about the payment?

    Payment can by Paypal,TT and other ways .

  • Are ceramic poker chips good?

    Yes,our factory receive good feedback of ceramic poker chips everyday

  • What kinds of custom chips do you offer?

    We offer Ceramic, Direct Print and Hot Stamped Chips.

  • What is the difference?

    Ceramic Chips are customizable, the entire face as well as the edge. They are casino quality and expensive.
    Direct Print Chips are a clay composite 6 stripe chip that has full-color printing in the center. Direct print chips have 6 stripes around the outside that cannot be customized.

    Hot Stamped Chips are stamped in the middle with foil, either gold, silver back or white. They are the most economical; the price includes stamps on both sides using the stock initials and denominations in the description.

  • Where is the online design tool?

    We don't have one. We do the work for you. Our graphic artist will set up a proof for you (usually same business day) and send it to you so we are on the same page when it comes time to print.

  • What kind of artwork file is preferred?

    High Resolution artwork is best. PDF, JPEG, AI, or EPS files are all acceptable. Low resolution files will not print clearly, and the colors may not be as accurate.

  • Do you print both sides of the chips?

    Absolutely! And there is never an additional cost for the second side! Beware of companies that charge additional fees for the second side - their prices end up being much higher.

  • What is the good way to contact you?

    Our email address is [email protected], and our phone number is +8613588576704.
    If we are unable to answer your call, we return all messages within 1 business day. Emails may be answered faster.